Your questions, our answers

Add catalogue products to your cart with the quantities you need, then leave your details. No account is needed. Our team gets back to you on WhatsApp or by email with the final price, freight and delivery time: nothing is committed before you agree.

Yes, sourcing is what we do. Describe your need (photos, quantity, specifications, budget) in a quote request. We search suppliers in China, compare offers and send you a proposal.

Many Chinese factories only produce above a certain quantity. When a product has one, it is shown on its page (“Minimum order”) and the cart does not allow ordering less. For a smaller quantity, send a quote request: we will look for a solution.

Often, yes (label, logo, custom packaging), depending on the product and quantity. Mention it in the message of your order or quote request.

No. “From” prices in the catalogue are indicative: the final price depends on quantity, supplier, transport and customs duties. It is confirmed to you before any payment.

There is no online payment on the website. Once the price is confirmed, you usually pay a deposit to start the purchase, then the balance on delivery. Every payment comes with a numbered receipt.

Yes. You receive a detailed quote before committing, then an invoice and receipts for each payment. They are sent on WhatsApp or by email and remain available in your client area.

Sea freight, cost-effective for large volumes, and air freight, faster for urgent or light shipments. We advise the mode best suited to your goods and deadline.

It depends on production and the chosen transport. An indicative lead time is shown on each product page; the actual time is confirmed in the quote, then tracked step by step until delivery.

By sea, by volume (cubic metre). By air, by chargeable weight: the higher of the actual weight and the weight calculated from the volume. When several clients share a shipment (consolidation), each pays only their share.

Yes. They are received and checked at our Guangzhou warehouse (quantity, compliance, photos) before being shipped.

Yes, arrival and customs clearance are among the steps we follow for you. Customs duties and taxes depend on the goods and are stated in the quote.

Enter your parcel reference on the Tracking page to see where it stands, without logging in.

A personal space with your requests, quotes, orders, invoices and parcels. There is no password: you receive a personal sign-in link on WhatsApp or by email.

The link is valid for 7 days. Ask our team for a new one on WhatsApp: it is sent right away.

No, the simulator is indicative. The rate actually applied is set at the time of the operation and shown on your receipt.

Yes. You hand us CFA francs in Dakar, and we pay your supplier in yuan in China (Alipay, WeChat or bank transfer), with proof of payment.

WhatsApp: the green button is on every page. You can also call us, email us or use the contact form.

In Dakar, Senegal, and in Guangzhou, China, where we follow purchases and shipments close to the suppliers.